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FAQ

1. Where are Letters From Bosphorus products imported from? -

Our luxury bedding and bath products are designed and produced in our studio and imported from Turkey which is one of the well-known countries for its expertise and craftsmanship in the textile industry.

2. What does cotton sateen feel like? +

Sateen fabric is woven to create a silky smooth surface with a luminous sheen and is known for its softer, silkier feel as compared to cotton sheets made from a plain or standard weave. Sateen quality is usually a little thicker and more tightly woven. It feels softer to the touch.

3. Do your sheets wrinkle? +

We support and promote Global Organic Textile Standards known as GOTS. Having said that, using any chemical such as artificial wrinkle-free ones would jeopardize the whole process. Don’t worry, your sheets will wrinkle less and less with every wash and use, but we highly recommend hang drying to prevent significant wrinkling. If you prefer to use a dryer, we recommend taking your sheets out of the dryer 5 minutes before the cycle ends and hanging them to dry.

4. Why are Turkish Towels the best? +

Turkish cotton provides the perfect balance between absorbency and softness which makes it the best cotton to be used in towels. when used in towels, it provides maximum absorbency and efficient drying.

5. How do I care for my luxury linens? +

To ensure the practice of keeping your heirloom piece for generations to come please see product care label attached to the product.

6. How do I return or exchange a product? +

Letters From Bosphorus accepts new and unused online purchases within 30 days from the date of purchase. Please view our Returns & Exchange policy for more information.

7. I purchased an LFB product online, and I have a question about the product? +

If you have a question or concern about the item(s). You can email your inquiry to hello@lettersfb.com, please also include your contact information.

8. Do you offer custom size options in your collections? +

Gladly !!. If you're interested in a custom size of any of our products, email us at info@lettersfb.com.

9.Do you offer discounts on your products ever? +

Given the nature of our products, we very rarely run any types of sales. Every once in a while you may receive discount codes or exclusive offers on our selected bedding and bath items. Please register for the newsletter on our website or follow us on social media and be the first to know about our exclusive offers.

10. Where do I find product dimensions or size chart? +

All our product pages include information related to size options and/or dimensions.

11. How do I track my order? +

Once your order ships from our warehouse, you will receive an email that contains shipment details, including your tracking number.

12. How do I subscibe to your newsletter? +

Located at the foot of the lettersfb.com homepage is a Letters From Bosphorus Keep In Touch box where you may enter your email address and select "Sign Up".

13. What does it mean to be GOTS certified? +

GOTS is a textile production certification that limits the use of toxic bleaches, dyes and other chemical inputs during the production process of textiles. It is internationally recognized as the toughest organic textile standard because it goes far beyond verifying the organic farming process to include every step of manufacturing. To obtain the GOTS “organic” label, a product must: *Contain at least 95% organic fiber *Not be treated with bleach, formaldehyde or any other toxic substances *Be colored with nontoxic dyes *Be produced in a mill that enforces strict social and environmental standards, treating their employees and the earth with deep respect. GOTS certification means that our products meet the very highest standards.